GENERAL SHOP FAQ
Do you do insurance estimates or insurance jobs?
Very rarely. In the event that our mechanic does agree to do your insurance estimate or do your insurance job, we will ask you to submit both 1) a deposit and 2) a signed agreement that stipulates that if you decide NOT to do the job with our shop and just keep the insurance check after our mechanic has completed your insurance estimate, you agree to pay a flat rate fee of $500 for his (and any of our parts vendors') time spent to look up parts and provide the estimate for you.
Can I bring in my own parts that I purchased elsewhere or online?
We prefer ordering your parts for you as opposed to you ordering on your own and bringing the parts in for us to install. In some cases, after market parts aren't always compatible with your bike (even if the company insists they are), and it's advisable to have your mechanic make sure that everything will fit. There have been many instances where customers bring in their own parts but because of someone's miscalculation somewhere along the line, the wrong size or part was ordered. This is a huge time waster for our mechanic, and for you, and costs both parties time and money. If you do insist on bringing your own parts, we will ask that you sign an agreement that if any of the parts you ordered do not fit and our mechanic has to make accommodations (such as cutting, welding, making a new bracket, etc.) or order new parts, you will be responsible for the extra time and extra parts charges that it takes for our mechanic to accommodate the fitment of the part, order new parts, or re-do the job again. Mistakes like these are huge time wasters and it's much smoother if you let our mechanic order the parts for you.
Do you do same-day appointments?
No, sorry. We ask that you schedule your appointment in advance because our mechanic plans his workload a week prior in order to stay efficient and stay in business.